GILATBC User Terms & Conditions

Effective Date: August 19, 2026 · Version: 2.0

Welcome to GILATBC — an AI-powered commerce platform connecting buyers with verified sellers, service providers, and tailors across Nigeria and beyond. GILATBC combines a web marketplace with an intelligent assistant available on WhatsApp and Telegram, enabling you to browse, order, pay, track, and manage your purchases conversationally. By creating an account, placing an order, booking a service, or interacting with the GILATBC assistant, you agree to be bound by these Terms & Conditions in full. Please read them carefully.

Account Responsibilities

To use GILATBC, you must:

• Be at least 18 years of age or have the consent of a parent or legal guardian
• Provide accurate, complete, and current registration information at all times
• Maintain the confidentiality of your login credentials and never share your account with any third party
• Notify us immediately at [email protected] if you suspect any unauthorised access to your account
• Accept full responsibility for all activities carried out under your account, including actions taken through the GILATBC assistant on messaging platforms

GILATBC reserves the right to suspend or permanently terminate any account found to be in violation of these conditions.

Account & Conduct Policy

You agree to use the GILATBC platform only for lawful purposes. The following conduct is strictly prohibited:

• Posting false, misleading, or deceptive content, including fake reviews or fraudulent claims
• Attempting to gain unauthorised access to any part of the platform, its servers, or databases
• Using bots, scrapers, or automated tools to interact with the platform without express written permission
• Harassing, threatening, or impersonating other users, sellers, or GILATBC staff
• Engaging in any activity that disrupts, damages, or impairs the normal operation of the platform
• Abusing the claims, refund, giveaway, or booking systems through false or exaggerated reports
• Attempting to circumvent platform fees, rate limits, or moderation measures

Violations may result in immediate account suspension and, where applicable, referral to law enforcement authorities.

Buyer Obligations

When placing an order on GILATBC, you agree to the following obligations:

• Provide an accurate and complete delivery address and contact details
• Make full payment at the time of order. Orders are not confirmed until payment is received
• Confirm receipt of your order or file a legitimate claim within the buyer protection window (see Claims & Dispute Policy below)
• Not abuse the claims or refund system by submitting false or exaggerated claims
• Cooperate with GILATBC's dispute resolution process in good faith, providing honest evidence when requested
• Check in on time for booked services and provide accurate measurements for tailored goods

Persistent abuse of the claims system may result in the suspension of buyer protection privileges or account termination.

Purchases & Payments

• All prices are displayed in Nigerian Naira (NGN) or your selected currency. Currency conversion rates are indicative only.
• Payments are processed securely via Flutterwave. GILATBC does not store your card details.
• Your order is only confirmed once payment is successfully authorised. You will receive an order confirmation email upon success.
• Coupons and promotional codes are subject to their own validity terms and cannot be combined unless explicitly stated.
• GILATBC charges sellers a referral fee on every transaction to maintain and grow the platform. This fee is deducted from the seller's payout and does not affect the price you pay as a buyer.
• Recurring charges (service subscriptions, bot plans, credit top-ups) are billed automatically through Flutterwave and may be cancelled at any time from your dashboard or by contacting support.

Refund Policy

GILATBC is committed to protecting buyers. Refunds are available in the following circumstances:

• Item not received: You did not receive your order by the Estimated Delivery Date (EDD) and the seller failed to provide proof of delivery within the claim window.
• Wrong item delivered: The item received materially differs from what was ordered.
• Damaged item: The item arrived damaged due to poor packaging or handling by the seller or courier.
• Not as described: The item is significantly different from the seller's listing description.
• Missing parts: The item was delivered incomplete.
• Service not delivered: A booked service was cancelled by the provider or the provider failed to show up.

How Refunds Work

1. You must file a claim within the buyer protection window — the period between your EDD and the date the seller's payout is scheduled (typically 7 days after EDD).
2. If your claim is approved, a refund will be processed to your original payment method.
3. Refund withholding: A processing charge of up to 3% of the refund amount is withheld by GILATBC to cover the non-refundable payment processing fees charged by our payment partner, Flutterwave. For example, on a ₦10,000 refund, you would receive ₦9,700. This policy is consistent with industry practice and is applied to protect platform operations.
4. Refunds typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.
5. Once the buyer protection window closes and no claim has been filed, the seller's payout is automatically released and refunds are no longer available for that order.

GILATBC does not offer refunds for: change of mind, orders collected at store (unless the item is faulty), or digital/non-physical goods unless explicitly stated.

Claims & Dispute Policy

GILATBC operates a structured dispute resolution process designed to be fair to both buyers and sellers.

Filing a Claim

• Claims must be filed within the buyer protection window through your account under My Orders.
• You must provide clear evidence supporting your claim (photos, videos, delivery tracking screenshots, etc.).
• False or exaggerated claims are a violation of these terms and may result in account suspension.

Claim Process

1. Submission: You submit your claim with evidence. The seller is notified.
2. Business Response: The seller has 14 days to accept or reject the claim with counter-evidence.
3. Resolution: Based on evidence reviewed, GILATBC proposes a resolution: full refund, partial refund, replacement, or return-and-refund.
4. Compliance Deadlines: Both parties are given clear deadlines to comply with the agreed resolution.
5. Escalation: If either party fails to comply or the case is disputed, it is escalated to a GILATBC admin for final review. Admin will review within 5 business days of escalation.
6. Outcome: The admin's decision is final and binding.

GILATBC reserves the right to close claims that do not meet the filing criteria or where the evidence is inconclusive.

Service Bookings

When booking a service through GILATBC:

• You agree to check in at the scheduled time using the confirmation code provided in your booking details.
• Failure to check in at the scheduled appointment constitutes a no-show and your booking will be automatically cancelled once the grace period expires.
• Availability of a service is subject to confirmation by the provider. You will receive a notification once your booking is accepted or rejected. Providers must respond within 48 hours.
• If a provider fails to confirm attendance or cancels without adequate notice, you are entitled to a full refund with no deductions.

No-Show Policy

If you confirm a booking but fail to check in at the scheduled time:

1. The booking is automatically cancelled after the grace period.
2. You will receive a refund of your payment minus the no-show fee.
3. The no-show fee (a percentage of your payment) is retained as compensation for the service provider's reserved time and costs.
4. The applicable no-show fee rate is disclosed in the service listing before you complete payment. If no rate is configured, you will receive a full refund.

Repeated no-shows may result in restrictions being placed on your ability to book services through GILATBC.

Service Subscriptions

Some service providers offer recurring subscriptions (e.g. weekly or monthly plans):

• Subscriptions are billed automatically at the start of each billing cycle through Flutterwave until cancelled.
• You may cancel a subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period.
• If a provider fails to deliver the subscribed service, you may file a claim and receive a pro-rata refund for the unused portion of the current period.
• Subscription prices are frozen at the rate displayed when you subscribe and are charged in your preferred currency.

Tailored Goods

When ordering tailored items through GILATBC:

• You are required to provide accurate and complete body measurements as requested by the tailor's template. GILATBC and the tailor are not responsible for fit issues resulting from inaccurate measurements you provide.
• Tailored orders may have longer delivery windows than standard products. The estimated completion time is shown on the template before you place your order.
• Once your measurements are confirmed and the tailoring process begins, measurement changes are no longer permitted for that order.
• Claims for tailored goods (e.g. measurements not as specified, quality issues) follow the standard claims process. Evidence (photos, videos) is required to support a claim.
• Tailored orders are non-returnable unless there is a material defect or the item is significantly different from the agreed specifications.

In-App Chat & Communication

GILATBC provides in-app chat between buyers and sellers to discuss products, orders, and services:

• Keep all communication on the platform. Transactions arranged off-platform are not covered by buyer protection.
• Do not share payment details, passwords, or OTPs in chat. GILATBC will never ask for these.
• You may block or mute any conversation. Blocked users cannot contact you.
• Harassment, spam, or abusive language in chat is a violation of these terms and may result in account suspension.
• GILATBC may review chat messages to enforce these terms and protect users.

AI Assistant & Bot Services

GILATBC provides an AI-powered assistant on WhatsApp and Telegram that helps you discover products, place orders, track deliveries, manage claims, and more:

• The assistant is provided as a convenience. Orders and payments made through the assistant are subject to the same policies as web orders.
• A free Plus plan is available to buyers, with optional paid upgrades and credit packs (e.g. Spark, Glow) that unlock enhanced assistant features. Current pricing is published on the platform and may change with notice.
• You are responsible for securing the phone number or account linked to your assistant profile. Unauthorised use should be reported immediately.
• The assistant may send you order updates, promotional messages, and service notifications. You may opt out of promotional messages at any time.
• Automated or abusive use of the assistant (e.g. spamming, scraping, or attempting to manipulate recommendations) is prohibited.

Flash / Temporal Products

Some products on GILATBC are listed for a limited time window ("temporal" or "flash" listings). These products:

• Expire at the date and time specified on the listing. Once expired, they are no longer available for purchase.
• Are subject to the same quality, delivery, and buyer protection policies as standard products.
• May be available only while stock lasts.

If you purchase a temporal product, all standard purchase protections apply. If you do not receive the item within the expected delivery window, you may file a claim in the normal way.

Giveaways

GILATBC enables businesses to offer giveaway prizes to their customers. If you participate in a giveaway:

• Entry conditions and eligibility are set by the business offering the giveaway. Read the giveaway terms carefully before participating.
• Prize fulfilment is the responsibility of the business, not GILATBC.
• If you win a giveaway and do not receive your prize within the stated timeframe, you may file a claim through your account. Please provide evidence of your winning status when filing.
• Fraudulent giveaway participation — including using multiple accounts, bots, or other deceptive methods — is a violation of these terms and may result in disqualification and account suspension.

Delivery & Estimated Delivery Dates

• Estimated Delivery Dates (EDD) are estimates only. GILATBC is not liable for delays caused by courier services, customs, or events outside our control.
• Door delivery and store pickup options are set by the seller. Ensure you select the correct option at checkout.
• Once an order is marked as shipped by the seller, GILATBC sends you a notification. If your order passes the EDD without delivery confirmation, we will contact you to confirm receipt or escalate the matter.

Privacy

Your personal data is collected and processed in accordance with our Privacy Policy. We collect only the minimum data necessary to provide the GILATBC service. We do not sell your personal data to third parties. GILATBC may share data with payment processors (Flutterwave), logistics partners, and GILATBC staff solely for the purpose of fulfilling your orders and resolving disputes.

Intellectual Property

All content on the GILATBC platform — including logos, designs, text, and technology — is the property of GILATBC or its licensors. You may not reproduce, distribute, or create derivative works from any GILATBC content without express written consent.

Limitation of Liability

To the fullest extent permitted by applicable law, GILATBC shall not be liable for:

• Any indirect, incidental, or consequential loss arising from your use of the platform
• Loss of data, profits, or goodwill
• Actions or omissions of third-party sellers, service providers, or courier services

GILATBC's maximum liability to you for any claim shall not exceed the amount paid by you for the order in dispute.

Changes to These Terms

GILATBC reserves the right to update these Terms & Conditions at any time. You will be notified of material changes via email or an in-app notification. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

Contact

For support, disputes, or enquiries, contact us at: Email: [email protected] Platform: gilatbc.com/support